SUPPORT

Elmoson is always waiting to meet the customers.

A/S CENTER

Elmoson Co., Ltd. will do our best to maintain strict quality controls and inspections with the goal of customer satisfaction, customer impressions & feelings, customer happiness.

Free repairs

If the product stops functioning within 1 year after purchase (product warranty period), a free repair is available.
(Even during the period of the free service, a service charge may be incurred if it involves the paid standard services in the warranty.)

Paid repair

1. If it is not a malfunction
• When a reinstallation is needed because the agency has installed the parts incorrectly (a fee occurs from the second installation)
• In the case of an installation failure or a failure due to the movement of the product, etc.
• In the case of a malfunction due to the incorrect installation or use of the consumer

2. If the malfunction is caused by a customer fault
• If a malfunction occurs due to the careless handling of the consumer or an improper repair
• In the case of a malfunction due to a wrong electric capacity
• In the case of a failure or damage during use or dropping the product when moving
• In the case of trouble due to the use of unspecified consumables
• If trouble occurs because a non Elmoson Co., Ltd. or a non-designated partner has repaired the product

3. Other cases
• Malfunctions due to natural disasters (fire, water damage, floods, etc.)
• When the consumable parts have reached the end of their lifespan (cartridges, handpieces, lamps, cables

A/S Center

You can access our service by contacting your local distributor or your local dealer.
* The above information may vary depending on the agreement established with each country or local distributor.

* The parts retention period is five years.
* Failure to do so may result in a charge if you request service. Please check the user manual again